All services are delivered online. Sessions last 30 minutes. The number of lessons, lesson duration and package benefits are specified in each package before purchase.

Private tutoring packages (Starter, Conversation, Confidence and Progress) are for one learner. Coaching plans are for pairs (Duo), groups of three (Trio) and international groups. If you are unsure, the Starter Session includes a French level assessment and recommendations for continued learning.

Payments are processed securely through Stripe. All package prices are displayed before checkout, and you can review the selected package, price and applicable terms before completing your purchase.

No. Packages are purchased through a one-time payment unless otherwise stated. Each purchase entitles you to the services specified in the selected package.

Lessons are arranged online according to availability and the booking arrangements communicated to you. Please provide accurate contact information and attend lessons at the agreed time.

Yes. Contact us as early as possible if you need to reschedule. Rescheduling, cancellations, missed lessons and package expiry are subject to the booking conditions communicated at the time of purchase and applicable law.

You can request a refund by emailing boxltdfine@gmail.com with your order details. Requests are reviewed case by case. See our Refund Policy for details.

A suitable internet connection, a compatible device, and an appropriate environment for online lessons.

Email us at boxltdfine@gmail.com. For payment-related questions, please use the same address.