Requesting a refund

Customers may request a refund by contacting boxltdfine@gmail.com and providing their order details.

How requests are reviewed

Refund requests are reviewed on a case-by-case basis, taking into account whether lessons have been delivered, the circumstances of the request, the package purchased, and applicable consumer protection laws.

Processing

Where a refund is approved, it will generally be processed through the original payment method.

Your statutory rights

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

Payments and billing

Payments are processed securely through Stripe. All package prices are displayed before checkout, and packages are purchased through a one-time payment unless otherwise stated. For payment-related questions, please contact boxltdfine@gmail.com.