1. Acceptance of Terms

By purchasing a French tutoring or coaching package from Finebox.shop, customers agree to these Terms and Conditions.

2. Services and Packages

Finebox.shop offers online French tutoring, personalized coaching, and international group learning packages. The number of lessons, lesson duration, price, and included benefits are described in each package before purchase.

3. Payments

All prices are displayed before checkout. Payments are processed securely through Stripe. Packages are paid for in advance through a one-time payment unless otherwise stated.

4. Booking and Attendance

Lessons are scheduled according to availability and the arrangements communicated to customers. Customers should attend lessons at the agreed time and provide accurate contact information.

5. Rescheduling and Missed Lessons

Customers should contact us as early as possible if they need to reschedule a lesson. Rescheduling, cancellations, missed lessons, and package expiry are subject to the booking conditions communicated at the time of purchase and applicable law.

6. Refunds

Refund requests are handled in accordance with our Refund Policy and applicable consumer protection laws. Customers may contact boxltdfine@gmail.com for assistance.

7. Customer Responsibilities

Customers are responsible for having a suitable internet connection, compatible device, and appropriate environment for online lessons.

8. Changes to Services

Finebox.shop may update its packages or service offerings from time to time. Changes will not remove rights that customers have already acquired under a confirmed purchase or applicable law.

9. Contact

For questions regarding these Terms and Conditions or our services, contact us at boxltdfine@gmail.com or visit finebox.shop.

10. Applicable Law

These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights in your country of residence.